Absolute Heating and Air respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information, including communications via phone calls and SMS/text messaging, in accordance with applicable laws and regulations.

1. Information We Collect

We may collect the following personal information when you interact with our website, forms, or services:

  • Name
  • Phone number
  • Email address
  • Mailing address (if provided)
  • Service-related details or inquiries
  • Communication data (calls, SMS messages, or emails)
We may also collect technical data such as IP address, browser type, and website usage.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide services
  • Schedule appointments or consultations
  • Send service updates, reminders, or notifications
  • Communicate via phone, email, or SMS
  • Improve our services and customer experience
  • Comply with legal and regulatory requirements

3. Consent to Receive Calls and Text Messages (SMS Compliance)

By providing your phone number and submitting a form on our website, you expressly consent to receive communications from Absolute Heating and Air, including:

  • Phone calls (including automated or prerecorded calls where applicable)
  • Text messages (SMS/MMS)
These communications may include:
  • Appointment confirmations and reminders
  • Service updates and notifications
  • Customer support responses
Consent is not a condition of purchase.

4. Message Frequency and Fees

  • Message frequency may vary
  • Message and data rates may apply depending on your mobile carrier

5. Opt-Out Instructions

You may opt out of communications at any time:

After opting out, you will no longer receive SMS messages unless you opt back in.

6. Do Not Call (DNC) Compliance

We comply with federal and Louisiana Do Not Call regulations.

If your number is listed on the National or Louisiana Do Not Call Registry, we will not contact you for marketing purposes unless you have provided prior consent.

7. Information Sharing

We DO NOT sell, rent, or share your personal information, including phone numbers or SMS consent, with third parties for marketing purposes.

We may share information only with:

  • Service providers (e.g., CRM systems, SMS platforms)
  • Legal authorities when required by law
All third parties are required to protect your data.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

9. Your Rights and Choices

You have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Opt out of marketing communications at any time

10. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and analyze site traffic.

11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.